Own the Business Intelligence and reporting ecosystem — define standards for dashboards, metrics, and KPI definitions so the business works from a single source of truth.
Establish and govern a consistent metrics layer (semantic definitions, naming, calculation logic) to prevent conflicting numbers across teams.
Oversee development and maintenance of executive, operational, and self-service dashboards.
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Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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Oversee the deployment of codes into production environments and safeguard the integrity of production databases, ensuring adherence to established protocols. This includes monitoring data accuracy, validating changes, and enforcing best practices for secure deployments.
Provide first-level technical support to end-users, serving as the primary point of contact for application-related issues.
Participate in code reviews, debugging, performance tuning and other technical discussions, contributing to ongoing and upcoming projects and enhancements.
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