Monitor Field Technicians’ work schedules, job progress, attendance, and service completion status to ensure operational efficiency and service quality.
Ensure Fresh Calls are attended within the stipulated response times:
Calls received before 12:00 PM to be attended on the same working day.
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Implementation activities include system integration, test system build, installation, debug, provide user training, and start-up support.
Test performance characterization includes test coverage, programming/calibration functions, automation, repeatability, reliability, safety, ergonomics, and supportability.
Provide continuous improvement idea to growth factory supporting team.
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Liaise with sales promoters on all matters related to Company’s roadshows and exhibitions, transport and other claims. Prepare timely the sell-out quantities by units and value after each roadshow in excel file template to pass on to accounts. Provide monthly sales report of roadshow performance .
Coordinate promoters’ requests for testers and samples for outlets and maintaining a record of testers issued and monitor their replenishment
Monitor the sales order transactions by checking availability of stocks in Zuellig, and assist in the transfer of stocks to Zuellig if stocks are low. If stocks delivery to customer is unfulfilled initiate investigation why not delivered
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Identify the critical cost area and propose cost improvement to business units.
Evaluating previous budgets and expenditures to develop and implement future budgets.
Liaise with business units to provide insights into performance and efficiency to facilitate achievement of departmental Key Performance Indicators (KPI).
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Create regular performance reports, analyze key metrics, and provide actionable insights to stakeholders, demonstrating the impact of paid media activities.
Collaborate with cross-functional teams including IT, design, and analytics to improve paid media campaigns.
Stay up-to-date with industry trends and best practices in mobile app marketing and paid media strategies.
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Assist in general office administration, customer service, CRM updates, KPI tracking, device and payment collection, and coordination with customers, staff, and other departments to ensure smooth daily business operations.
Perform submission, activation, database updates, documentation, coordination, purchasing support, and other administrative duties as assigned by the management from time to time.
Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Structural Planning: Conduct quarterly reviews of lead time profiles and recommend optimal Safety Stock levels to balance high service levels with working capital efficiency.
Inventory Programs: Enhance Supplier Managed Inventory (SMI), Vendor Managed Inventory (VMI), and Just-in-Time (JIT) frameworks to boost inventory turns.
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Manage sales pipeline from prospecting to negotiation and closing, including post-sales account support, and maintain accurate records in the CRM system
Represent Versa at industry events and networking sessions to build brand awareness and connect with potential clients
Work closely with internal teams to develop compelling sales propositions, case studies, and ensure successful campaign execution
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