Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
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Monitor and manage any emails, working withrelevant departments, to resolve issues that could delay customer contract ororder fulfillment
Identify, analyze, and resolve errors related to customer’sinquiries, collaborating with internal teams to implement corrective actionsand prevent recurrence
Proactively identify opportunities to improvecustomer experience and provide feedback to relevant departments
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Results should be effectively communicated with unit key users to maintain RBO reputation highly and should be aligned with team motivation
Lead and drive the strategic initiatives which contributes on productivity improvement for Asia Pacific SAP Unit (eg; automation, harmonization) based on strong knowledge on Order Management process
Create and manage a professional monitoring tools and KPIs to measure resource optimization and quality improvement from the initiatives.
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
...
Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
...