Assist in developing and maintaining Standard Operating Procedures (SOPs) or departmental guidelines for daily operations, ensuring alignment with the Pension Act 1980, Service Circulars, and Treasury Circulars.
Monitor services standard, daily workload, and turnaround times to plan workforce capacity that matches current workload.
Assist in ensuring that processes and controls are adhered to, mitigating operational loss and external fraud
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Exposure to managing improvement initiatives
Knowledge of government employment terms and conditions is an advantage
Exposure to implementing ISO quality management systems and information security management systems
Define and develop classification structure by defining document types, defining classifications levels, aligning with regulatory frameworks, as well as establishing classification criteria and rules.
Define metadata and tagging standards to enable efficient search and retrieval.