Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
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Assisting with the coordination of office operations, including ordering office supplies, managing inventory, and ensuring a well-organised work environment
Performing data entry, preparing reports, and other administrative duties as required
Demonstrating a proactive approach to problem-solving and continuously looking for ways to improve efficiency and streamline processes
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2–3 years of HR admin / HR operations experience in Singapore Good understanding of payroll, CPF, SDL and MOM processes Experience preparing offer letters and employment documents Familiarity with work permit / employment pass administration Good communication and coordination skills Detail-oriented and able to handle confidential information
An admin is responsible for managing daily office operations by handling clerical tasks such as answering phones, scheduling appointments, organising files, managing correspondence, and providing support to staff and executives, ensuring the smooth running of the office by coordinating with different departments; key duties include maintaining calendars, ordering office supplies, and handling administrative tasks as needed.