Maintain and organise digital files, internal SOPs, workflows, FAQs and knowledge base to support operations.
Assist in generating e-commerce reports/data (sales, stock, performance) and provide administrative support to the e-commerce team.
Ensure compliance with company standards & quality control (as Desince emphasises product quality with ready stock, fast delivery and competitive pricing)
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Account Health Monitoring: Serve as the primary internal touchpoint for key accounts, conducting proactive calls to identify upcoming maintenance needs or spare part requirements.
Resolution Ownership: Act as the "Voice of the Customer" internally to resolve bottlenecks in the quoting
End to End Order to Cash Order Processing and Follow Up
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