Assess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements, business priorities, and Mastercard standards.
Collaborate across internal teams, including Sales and Product, to manage technical escalations and distill client feedback into actionable insights via JIRA and SFDC.
Track sponsor satisfaction, utilisation and value realisation, using feedback and performance insights to strengthen the overall partnership experience
Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Develop and implement local go-to-market strategies, sales strategies, and customer-specific strategies for assigned accounts to ensure the consistent achievement of commercial goals
Coordinate cross-functional teams, including operations, technology, sales, and supply chain, to ensure timely and effective execution of project deliverables.