Our solutions cover the full enterprise transformation stack, including ERP and HRMS platforms, workforce reskilling and enterprise learning, process automation, data analytics, SaaS platforms and AI solutions.
You will work directly with senior business leaders to understand their priorities, identify transformation opportunities and bring together the right combination of solutions, internal capabilities, channels and strategic partners.
· Develop and execute sales strategies to grow the enterprise AI and digital transformation business.
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Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
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Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.
Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.
Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.
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Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.
Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.
Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.
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Collect and analyse customer business performance data including shipment sales, public agency data, and POS information, translating findings into actionable recommendations that capture business opportunities
Research and report on market, competitor, and customer data to generate insights that support negotiations and business decisions, maintaining strong connections with data providers and ensuring data collection cycles are completed within required timelines
Evaluate pre- and post-promotional plans with qualitative commentary, assessing their impact on customer performance and brand strategies
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Handles inventory issues internally, and externally with clients in a service-oriented manner.
Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
Reports to Manager, Client Key Account Management on departmental issues, non- conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, colleagues, clients, and customers.
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Lead & Develop Sales Organization: Build and coach a high-performing sales team, set KPIs, develop capabilities, and foster a strong culture of safety and compliance.
Collaborate Cross-Functionally & Ensure Governance: Work closely with Marketing, Operations, Finance, and Product teams while ensuring compliance, risk management, and sustainability practices.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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