Execute basic graphics and video edits as needed to enhance product presentation.
Assist with customers regarding missing/damaged items or returns.
Assist in handling returns, arranging replacements or refunds, and maintaining accurate records. Prepare reports for returns and refunds bi-weekly across all marketplaces.
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To implement and manage all branding / trade marketing-related activities eg- display, merchandising, road-shows, sampling, exhibitions, promoter deployment etc.
To build good relationships with trade partners, responsible for customer service and customer satisfaction in all served markets
To increase business opportunities through various routes to market
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Communication: Collaborate with various internal departments, such as sales, warehouse to facilitate seamless order fulfilment and resolve customer issues effectively
Monitor inventory levels and assist in managing stock availability and its display
Any other related tasks as assigned by your superior