Ability to work in a hybrid environment, manage time effectively, and maintain accurate sales documentation and reports.
Prior experience in property sales, real estate, or related fields is an advantage; fresh graduates with strong motivation are also encouraged to apply.
Proficiency in English and Bahasa Malaysia; knowledge of additional languages or dialects is beneficial for engaging diverse communities.
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Identify and pursue new business opportunities, and build and maintain relationships with potential and existing clients.
Manage the sales process from lead generation to deal closure.
Present and demonstrate products to clients, prepare quotations, and negotiate terms, pricing, and contract details to reach mutually beneficial agreements.
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Meeting Targets: Achieving daily, weekly, or monthly sales quotas set by the brand or retail management.
Demonstrating Products: Showing customers how a product works. For example, applying a skincare sample, demonstrating an electronic gadget, or offering a food tasting.
Brand Ambassadorship: Educating customers on the brand's story, product ingredients, benefits, and unique selling points.
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Proficiency in digital sales tools, CRM systems, and Microsoft Office applications is essential. Excellent communication, negotiation, and interpersonal skills are expected, combined with strong organizational abilities, attention to detail, and the capacity to work independently while taking initiative.
The Retail Sales and Operations Lead is responsible for leading the day-to-day retail sales and customer service operations of the Malaysia office, while ensuring effective office administration and cross-departmental coordination. The role focuses on improving sales execution, customer experience, operational efficiency, team capability, and local market responsiveness.
The position also serves as a key source of market intelligence by maintaining a strong professional network within Malaysia's financial services and Fintech industry and identifying relevant industry, competitor, customer, and regulatory developments at an early stage.