The Assistant Front Office Supervisor is responsible and accountable, under the direction of the Asst. Front Office Manager and Room Division Manager, for efficient overall day-to-day operations whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Assistant Front Office Supervisor is responsible for energizing team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Assistant Front Office Supervisor is also expected to be a ‘hand-on’ Manager.
By this, we expect that they be prepared to lend ‘hands-on’ assistance if a hotel/ department becomes very busy. It must emphasize that this ‘hands –on’ assistance must be approached with the ‘hotel as a whole’ in mind, and must not be detrimental to the efficient operations of other areas.
· The Assistant Front Office Supervisor will be called upon to deal with guest problems and /or complaints. In dealing with these situations, the Assistant Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations....
Responsible for the proper handling of medications, including dispensing prescriptions, maintaining cleanliness in the dispensing area, verifying labels of all dispensed drugs, and ensuring compliance with medication-related procedures....