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jobs in Celcom Berhad

Celcom Berhad

Celcom Berhad is top company Verified

>500 Employees · Telecommunication

308 Followers

114 Job Vacancies

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Celcom Berhad Job Vacancies and Careers

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KL City

  • Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
  • Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support. Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
  • Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level. ...
Posted
a month ago
  • Build and manage strong relationships with external partners, agencies, vendors, associations, government-linked organisations, and event organisers.
  • Drive compelling customer engagement experiences and storytelling that position CelcomDigi as a trusted enterprise and digital transformation partner.
  • Conceptualise bold and innovative engagement formats, experiences, and activation ideas that challenge conventional B2B marketing approaches and create memorable business impact. ...
Posted
a month ago
  • Performance-oriented and data-led, with the ability to track campaign effectiveness, analyse redemption and engagement metrics, and continuously optimise for ROI and customer engagement
  • Own the rewards strategy and implementation for rewards partnership with revenue and user engagement accountability.
  • Design, develop, and manage the rewards portfolio to drive customer engagement, incremental revenue, retention, and upsell within the CelcomDigi ecosystem. Drive ROI through customer lifetime value and driving cross pillar revenue (e.g., from Safety & security, connectivity to fintech or content). ...
Posted
a month ago
  • Excellent analytical, problem-solving and presentation skills.
  • Strong stakeholder management and collaboration skills.
  • Self-driven, curious and comfortable working in a fast-paced environment. ...
Posted
a month ago
  • You will be required to build partnership with regional leaders, sales managers, and cross-functional teams to drive performance initiatives.
  • You are to lead performance reviews and drive accountability across teams with clear, insight-driven storytelling.
  • You are to continuously be innovative looking at ways to introduce fresh ideas to improve sales effectiveness such as gamification. ...
Posted
a month ago
  • Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
  • Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
  • Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement. ...
Posted
a month ago
  • Coordinate with cross-functional teams to ensure smooth execution of initiatives and adherence to deadlines.
  • Lead forums for concept approvals, ensuring alignment with stakeholders across divisions.
  • Review and refine commercial proposals, ensuring strategic and financial viability. ...
Posted
a month ago
  • Monitor training operations and logistics effectiveness; gather feedback for improvements.
  • Maintain records of training activities and participant progress.
  • Ensure compliance with policies, guidelines and safety standards. ...
Posted
a month ago
  • Ensure full compliance with Malaysian regulatory requirements, including Home Ministry guidelines, and internal corporate security policies.
  • Develop, implement, and enforce physical security policies, procedures, and standard operating protocols across all sites specific needs.
  • Conduct regular audits, risk assessments, and compliance reviews to identify gaps and enforce corrective actions. ...
Posted
a month ago