Position: Donor Care AssistanceIndustry: Non-Profit / NGOLocation: Damansara Heights, Kuala LumpurSalary: RM3,500Working Hours: Monday – Friday, 9:00 AM – 5:30 PMMalaysian Citizens OnlyRequirements:Minimum Diploma in any fieldMinimum 2 years of experience in Customer Service Operations or Call CentreMinimum 1 year of experience in Customer Service / Social Media is an added advantageStrong customer service and communication skills
Able to locate the exact step and user group affected. Separate UX friction from technical failures, unclear value or a differentuser need. Combine funnel data, firsthand product checks, user conversations and support evidence. State what is knownand what is still a hypothesis.
To support the Operations Team in managing and executing property management projects, ensuring on-site issues are efficiently handled and all tasks are completed on schedule.