Solid experience across the full social media management spectrum; content strategy, community management, and campaign execution — with working knowledge of paid social advertising.
Comfortable using ad platform tools (Meta Ads Manager, TikTok Ads Manager, etc.) for basic-to-intermediate campaign setup and optimization.
Strong communicator and presenter, confident engaging directly with clients on strategy, performance, and recommendations.
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Bachelor’s degree in HR, Business, Psychology, Public Relations, Corporate Communications or related field.
5-7 years in Employee Experience, Internal Communications, Employer Branding, Corporate Communications or HR engagement roles, preferably within a regional or multi-site organization.
Has worked in F&B, retail, FMCG or fast growth multi country business.
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Must possess a Bachelor’s degree in Marketing, Communications, Journalism, English, Public Relations, International Relations, or any other related field. A working experience of the equivalent is also acceptable.
At least 3 year(s) of experience in related fields. Agency background preferred.
Impeccable command of English. Proficiency in Mandarin and Bahasa Malaysia will be a huge plus.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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Create and maintain detailed baseline and rolling schedules for construction packages using Primavera P6 or MS Project, aligning timelines with project milestones and resource plans.
Develop resource-loaded workplans and activity breakdowns that translate design and procurement inputs into achievable site sequences.
Track progress, update forecasts, and perform critical path and delay analyses to quantify impacts and recommend recovery options.
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Create and maintain detailed baseline and rolling schedules for construction packages using Primavera P6 or MS Project, aligning timelines with project milestones and resource plans.
Develop resource-loaded workplans and activity breakdowns that translate design and procurement inputs into achievable site sequences.
Track progress, update forecasts, and perform critical path and delay analyses to quantify impacts and recommend recovery options.
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Have 1–3 years of experience in events, activations or an agency environment • Hold a Diploma/Degree in Event Management, Marketing, Communications or a related field • Communicate confidently with clients and teammates • Are organized and can handle several projects at once • Take ownership instead of waiting to be reminded • Have a strong eye for materials, finishes and physical details • Stay calm when things change — because events always change • Are willing to get your hands dirty and solve problems on-site • Are comfortable with flexible hours and late-night setups
Events aren't always 9–5.
Sometimes the mall closes at 10PM… and that’s when our work begins.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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