Fluency in Mandarin (Traditional) and English: Conversational proficiency in both languages is essential, with the ability to switch between languages naturally and clearly
Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats. ○ Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment
Fluent in English and Mandarin – Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (for Hong Kong market)