全职 Airline Customer Service Specialist 工作, 薪水 up to MYR 5,000, TDCX (MY) Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

About the role
We are looking for an Airline Customer Service Specialist - Mandarin (Traditional) and Englishagent to join our dynamic team in Kuala Lumpur on afull-time basis. In this role, you will be the voice of our airline partner, providing exceptional customer support to Mandarin-speaking passengers whilst maintaining fluency in English. You will handle a variety of customer inquiries, from booking assistance to flight information and complaint resolution, whilst upholding the highest standards of professionalism and courtesy. This position is integral to maintaining our airline partner's reputation and ensuring every customer interaction leaves a positive impression.

What we're looking for

• Fluency in Mandarin (Traditional) and English: Conversational proficiency in both languages is essential, with the ability to switch between languages naturally and clearly

• Customer service experience: Proven experience in a customer-facing role, preferably in call centre, hospitality, travel or airline environments

• Communication skills: Excellent verbal and written communication abilities with a clear, professional tone

• Problem-solving ability: Strong capability to resolve customer issues quickly and effectively whilst maintaining composure under pressure

• Computer proficiency: Comfortable using multiple computer systems, booking platforms and customer relationship management (CRM) software

• Attention to detail: Accuracy in processing bookings, payments and recording customer information

• Patience and empathy: Ability to remain calm and understanding when dealing with challenging customer situations

• Reliability: Strong attendance record and commitment to meeting scheduled shifts

• Teamwork: Willingness to collaborate with colleagues and support team objectives

Job Details
Operation Hours: Night Shift
Shift 1: 8:30PM – 5:30AM
Shift 2: 11:30PM – 8:30AM
(8 working hours + 1-hour break)
Working Arrangement: 5 working days, 2 off days (rotational)
Training: 1-month structured training provided

What you'll be doing

• Answering inbound calls from customers in Mandarin (Traditional) and English, providing accurate information regarding flights, bookings, and airline services

• Assisting customers with booking modifications, seat selections, baggage inquiries and special service requests

• Processing refunds, compensation claims and handling customer complaints with professionalism and empathy

• Providing pre-flight information, including check-in procedures, baggage allowances and travel documentation requirements

• Resolving customer issues efficiently and escalating complex matters to supervisors when necessary

• Maintaining accurate records of all customer interactions and transactions in the company systems

• Meeting quality standards, call handling time targets and customer satisfaction metrics

• Staying informed about airline policies, procedures and schedule changes to provide up-to-date information

• Supporting the team by sharing knowledge and best practices with colleagues

What we offer
TDCX Malaysia is committed to supporting the growth and wellbeing of our team members. We provide competitive remuneration packages, ongoing training and development opportunities to enhance your skills and career progression. We foster a supportive work environment with clear pathways for advancement into supervisory and specialist roles. Additionally, we offer health and wellness benefits, team-building activities and a collaborative culture where your contributions are valued and recognised. We believe in work-life balance and provide flexible scheduling options where possible to support your personal wellbeing.

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• EPF
• SOCSO
• EIS
• Allowance Provided
• Medical Insurance
• 5 Working Days