Experience: 3+ years of experience in early-stage B2B SaaS sales, Technical Account Management, Customer Success, or Product-adjacent roles (APM/PO within the Malaysian tech or startup ecosystem.
The "0-to-1" Mindset: A proactive self-starter who thrives on ambiguity, handles early-stage product friction gracefully, and enjoys the puzzle of finding product-market fit.
Technical & Product Literacy: Strong ability to liaise comfortably with developers and engineers. You must comfortably understand digital user flows, software integration/APIs, and how to define clear product specifications.
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Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.
Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services. Continuously monitor government policies, market trends, and industry developments to drive account development.
Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. Monitor service quality and address any issues or challenges that may arise during project implementation.
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