Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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This internship offers a behind-the-scenes look at how Project Rock runs as a multi-location climbing gym. Interns will learn how routes are set, how safety is managed, and how daily operations come together to create a consistent climbing experience across all outlets. Beyond the floor, this is a chance to understand how Project Rock builds a community-driven fitness brand – balancing sport, safety, and experience in a fast-moving environment.