Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently
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Handle and coordinate import/export documentations, including customs permits, K2 forms and MAQIS permits and any regulatory related documents
Coordinate daily operations, inventory and receiving activities, ensuring goods and quantities are accurate and follow FIFO requirements to Singapore
Maintain accurate records of pallet colours and quantities to ensure proper tracking and prevent discrepancies with suppliers, customers and landlords
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Assist the Production Supervisor in managing and monitoring daily production activities to ensure production targets, schedules and delivery requirements are achieved.
Coordinate and supervise production workers and group leaders to ensure smooth workflow and effective manpower allocation.
Monitor production progress according to the production schedule and customer requirements, and follow up on delays or production issues promptly.
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The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies
Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
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