• Serve as a key point of contact for customers on enquiries
orders and delivery status
providing timely and professional support while maintaining strong customer relationships.
• Process customer Purchase Orders (POs) and prepare Sales Orders accurately
verifying pricing
specifications
quantities and delivery requirements. Prepare quotations
order confirmations
Delivery Orders (DO) and other relevant sales documentation.
• Coordinate closely with Production Planning
Production
Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress
follow up on order status and communicate any changes or requirements to relevant departments.
• Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements. Monitor delivery status and promptly follow up on delays
discrepancies or other delivery-related issues.
• Keep customers informed of order progress
production schedules and delivery timelines. Coordinate internally to resolve customer issues and escalate delays or operational concerns that may impact customer commitments.
• Maintain accurate customer records
sales orders and order tracking information. Prepare weekly/monthly sales and order status reports and ensure proper filing and maintenance of sales documentation.
• Work closely with SProduction Planning
Purchasing
Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment and effective communication across functions.
• Identify recurring operational issues and recommend improvements to order processing
documentation
communication and fulfilment processes to improve efficiency and customer service levels.
• Perform other related duties and responsibilities as assigned by management.
Daily Operation CoordinationFollow up daily production, packing, warehouse and delivery schedules. Ensure required information is communicated to relevant departments.
Production AdministrationPrepare and update production orders, batch information, production records, daily output and wastage records.
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Assist the Production Supervisor in managing and monitoring daily production activities to ensure production targets, schedules and delivery requirements are achieved.
Coordinate and supervise production workers and group leaders to ensure smooth workflow and effective manpower allocation.
Monitor production progress according to the production schedule and customer requirements, and follow up on delays or production issues promptly.
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Support daily inbound and outbound logistics activities, including receiving, packing, issuing, and dispatching goods to retail outlets, B2B customers, and internal departments.
Perform data entry for all incoming and outgoing goods into the ERP system and maintain accurate inventory and shipment records.
Verify goods received and goods dispatched against supporting documents to ensure quantity and product accuracy.
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Own end-to-end delivery for assigned ICT infrastructure projects, from initiation through testing, commissioning and handover, ensuring scope and timelines are met.
Create and maintain clear project execution plans, schedules, budgets and resource lists to keep multiple projects on track.
Track project progress, milestones and costs, raise and manage change control, and close out issues to maintain delivery quality.
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