Customer Relationship (external as well as internal)
• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
• If necessary cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
...
Customer Relationship (external as well as internal)
• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
• If necessary cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
...
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Sales
Sales Planning
Business Development
Presentation
Sales Strategy
Customer Relationship Management
Communication Skills
Fluent in Mandarin
Negotiation Skills