Coordinate with Customer on export shipping forecast and share with shipping liners for space booking for FCL shipment.
Liaise with liners & agents on space booking for FCL shipment and ensure booking is secured.
Monitoring the sailing schedule and freight rate to Sales & Marketing department
To provide excellent support to customers prior to booking. Attending to customer's bookings/enquiries timely.
To provide a vital link to customer through quality assured and timely customer services. Handle inbound and outbound calls (customer booking and follow up on timely basis) Coordinate with internal departments on daily process and to back up CS department’s colleagues, as well as other departments within the Group’s entities to meet or exceed customer’s expectation
Prepare and provide shipping instruction to shipping line
Ensure details at B/L checked and confirmed to shipping line timely.
Ensure pre-alert & vessel delay notice shared with Customer and their overseas affiliates timely.
Check billing invoice from Shipping Lines & Agents
Issue invoices of the accumulated expenses respectively transfer to the person in charge for invoicing
Ensure upload shipping document in cloud system timely.
Filing all related documents (Invoice, Booking Sheet, Booking Confirmation from Shipping Line and B/L)
Ensure all related QMS activities are implemented effectively.
Perform other duties as assigned
Qualification, Experience and Skills:
Preferably 3 years of working experience in similar position in Sea freight industry
Solid knowledge in the shipment documentation and process requirements of both local and overseas countries
Excellent spoken and written communication skills. Strong presentation skills required.
Good attitude towards technology and possess high level of drive, initiative and self-motivation.
Ability to communicate effectively and work with all levels of people as well as excellent interpersonal, communication and written skills
Ability to multi-task and meet tight deadlines.
Able to work independently with enthusiastic personality and in a fast-paced environment.
Able to guide, manage and lead the team.
Computer literate with good knowledge of Microsoft Office applications such as Excel, Work, Power Point and etc.
Job Type: Full-time