Bachelor’s degree in information technology, computer science, or any other IT related field.
A minimum 3 year of experience working in any product development and/or systems or similar roles.
Able to communicate and written in English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
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Good communication and writing in Mandarin, English, and Bahasa Malaysia, Fluency in Mandarin / Cantonese language is Needed as the role requires the candidate to deal with Mandarin speaking client.
Good attitude and organizational skills and a high level of professionalism.
Proven ability to work under pressure and meet tight deadlines.
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Educational Background: Minimum of a Diploma or Professional Degree in Accountancy, ACCA, or an equivalent qualification.
Professional Development: ACCA affiliates or MIA mentees looking to complete their 36-month Practical Experience Requirement are encouraged to apply.
Language Proficiency: Confident and fluent in both English and Mandarin (written and spoken). Fluency in Mandarin is preferred due to the need to interact with Mandarin-speaking clients.
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Experienced with video editing - you have good editing skills and an understanding of the latest tools. We utilize Adobe Premiere, After Effects, and sometimes Photoshop for videos.
Good communication and writing in Mandarin, English, and Bahasa Malaysia, Fluency in Mandarin / Cantonese language is Needed as the role requires the candidate to deal with Mandarin speaking client.
Good attitude and organizational skills and a high level of professionalism.
Proven ability to work under pressure and meet tight deadlines.
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We are looking for a Mandarin-speaking Customer Service Executive to provide professional customer support and ensure a positive customer experience.
Key responsibilities include:• Handle customer inquiries via live chat and email• Resolve customer issues efficiently and professionally• Handle escalation cases through the internal system• Make 10–15 outbound calls per week when required• Maintain service quality standards and response efficiency• Work closely with internal teams to resolve customer concerns
Minimum of a Diploma in Accounting, Finance, or a related field.
3–5 years of proven experience in accounting or tax services, preferably in a legal or professional services environment.
Proficiency in accounting principles and practices, including: Accounts payable, Accounts receivable, General ledger management, and Bank reconciliations.
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Educational Background: A Diploma, Bachelor's Degree, or Professional Degree in IT, Computer Science, Computer Engineering, Psychology, Business Management, Data Analytics, Business Information Systems, Marketing, or an equivalent field is required.
Sales or Customer Success Experience: Candidates with a minimum of 2 years of experience in customer success, sales, or marketing will have an added advantage — though those with a strong drive and relevant foundational knowledge are also encouraged to explore this opportunity.
Communication Skills: Strong written and verbal communication skills are essential for building meaningful client relationships and delivering impactful presentations.
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Minimum SPM qualification or equivalent• Previous experience in livestream, retail sales, customer service, or e-commerce industry will be an added advantage• Comfortable appearing on camera and interacting with live audiences• Good communication and speaking skills in Bahasa Malaysia; ability to speak English and/or Mandarin will be an added advantage• Confident, energetic, and able to engage viewers during livestream sessions• Basic understanding of TikTok Shop, Shopee Live, or livestream platforms is preferred• Able to work in a fast-paced and target-driven environment• Willing to work flexible schedules, weekends, public holidays, or night shifts based on operational requirements• Responsible, disciplined, and able to follow management instructions professionally• Good teamwork and communication skills with hosts, admins, and management team• Able to handle pressure and multitask during livestream operations• Basic knowledge of social media trends, online selling techniques, and customer engagement is an advantage• Physically presentable, positive attitude, and willing to learn• Must maintain good attendance and punctuality record• Ability to adapt quickly to operational changes and campaign arrangements• Applicants with experience in fashion, footwear, handbags, beauty, or lifestyle products are encouraged to apply• Fresh graduates with strong interest in livestream industry are welcome to apply
Candidate must possess at least Post-Graduate Diploma/Bachelor’s Degree / Professional Degree in Accounting/ Business Administration/Management or equivalent
Required skill(s): MS Offices, SQL System (in advantage)
At least 1-2 Year(s) of working experience in the related field is required for this position
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