Answer customer questions, complaints and feedback. Take steps to ensure customers are assisted in a timely fashion.
Provide information about the product attributes, ingredients, and preparation.
Research product availability, price, and quality issues.
Have a working knowledge of products and services the entire brand offers.
Research product availability, price, and quality issues.
Produce goods cost-effectively, on a consistent basis to ensure stock availability
Standardize recipes and procedures so price margins and productivity are maintained.
Work with management to set production, sales, and labour goals.
Set kitchen priorities, set production goals, schedule production, and supervise cooks.
Comply with health and safety regulations for production, holding, handling, and labelling.
Ensure that kitchen equipment is in working order and is properly used.
Purchase ingredients for cooking in accordance with the company’s Purchasing Criteria.
Source and negotiate with suppliers favourable pricing, terms, quality and delivery.
Maintain accurate pricing for profitability and price image. Ensure accurate costs, margins and data in Point of Sale (POS) system.
Ensure timely response, ordering and processing of all orders.
Coordinate periodic supply and inventory counts.
Plan promotion and merchandising with the management
Have product and marketing awareness of competitor brands
Ensure that product ingredients are accurately communicated for labelling.
Maintain refrigeration, wrapping systems, and other department equipment.
Organize food orders
Oversee the food preparation and cooking process
Check stock received, arrange and manage inventory
Handling and store all food products in compliance with health and safety practices
Order food supplies and necessary kitchen equipment
Ensure that unsellable items are recorded and returned or disposed of following
Keep accurate records as directed by bookkeeping and/or General Manager.
Maintain sanitation and safety standards in accordance to the Health Department and customer service standards.
Ensure proper garbage and waste disposal
Supervise, manage, train and develop kitchen staff and document for HR files.
Lead the kitchen team in packaging and labelling orders for pickup or delivery.
Participate in development of brand operating budgets with management, including monthly and yearly plans with goals for sales, labour, profitability, and inventory turns.
Track and review financial reports of department performance (sales, margin, labour, turns) with management. Set goals and take corrective action as needed.
