The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies
Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
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• Proficiency in spoken and written Mandarin to support Mandarin-speaking customers• Ability to communicate effectively in English for training and internal communication• Minimum SPM, Diploma, Degree, or equivalent qualification• Good communication and interpersonal skills• Good problem-solving skills with a customer-focused approach• Comfortable using computers and customer service systems• Willing to work on a rotational shift schedule• Previous customer service, contact centre, or BPO experience is an advantage• Fresh graduates are welcome to apply