Ensure that all appropriate information obtained during patient interactions are entered and saved in the Patient Care Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
Preparing of periodic or ad hoc program reports
...
Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
...
For inbound receiving management, the incumbent raises Purchase Order & Inbound Delivery Document to ensure the stock are appropriately received for saleable and stored.
Ensure adherence to Company’s SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
Review, monitor and execute requests for expiry stock write off, product quality hold ad product recalls with DC Section Head and ZP Distribution Centre. Perform accurate process and transaction in SAP system.
...
Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
...
Receive, process, assess and report adverse events, product complaints and other safety information in accordance with local and global regulatory requirements.
Ensure Individual Case Safety Reports (ICSRs) are complete, accurate and submitted within regulatory timelines.
Perform follow-up activities to obtain complete and medically relevant safety information.
...
Work closely with internal and external stakeholders (i.e. Pharmacovigilance, Marketing, Quality Assurance, Finance, Regulatory Authorities) to ensure all the responsibilities and agreed services for the clients are met.
Understand and adhere to company’s regulatory affairs SOP
Full understanding on the business models and key processes related to Zuellig Pharma’s operations and structure that will affect services and responsibilities
...
Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.
Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.
Spearhead the annual review and negotiation in Trading Terms Agreements with key customers
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...