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Drive Product Growth: Achieve sales, productivity, and performance targets while maximizing portfolio success within your assigned territory.
Execute Strategic Plans: Implement sales and marketing plans to optimize performance and expand product reach.
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Ensure that all appropriate information obtained during patient interactions are entered and saved in the Patient Care Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
Preparing of periodic or ad hoc program reports
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Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
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Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
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Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
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Cross-border Authority: Consolidate reporting lines to ensure all dedicated telesales agents across Malaysia and Singapore report directly or functionally into this role to maintain operational consistency.
Define Success Metrics: Establish clear, aggressive, and achievable KPIs for the telesales team (e.g., call volumes, talk time, conversion rates, cross-sell/up-sell targets, and client acquisition costs).
Performance Tracking: Implement daily, weekly, and monthly performance dashboards. Hold the team accountable to these metrics through rigorous performance management and transparent reporting to leadership.
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Handles inventory issues internally, and externally with clients in a service-oriented manner.
Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
Reports to Manager, Client Key Account Management on departmental issues, non- conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, colleagues, clients, and customers.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Implement, monitor and continuously improve sales capability measurement tools and management reporting.
Review and update SFE training materials for work streams such as call planning, incentive planning and field sales reporting; deliver live training as needed.
To promote and adhere to Zuellig Pharma’s core values when carrying out day-to-day responsibilities and interactions.
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Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
Implement, monitor and continuously improve sales capability measurement tools and management reporting.
Review and update SFE training materials for work streams such as call planning, incentive planning and field sales reporting; deliver live training as needed.
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Work together as a team to ensure warehouse team’s KPIs are achieved consistently.
Operate cold chain picking and packing activities in the cold room to ensure compliance to Cold Chain Management SOP & WI. (Cold Chain Team on duty) for quality control.
Maintain cleanliness of the warehouse including the cold room and freezers to ensure clean and safe working space.
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Prepare customized value proposition decks for each prospect and deliver compelling presentations, pitches, and business negotiations to secure new partnerships.
Maintain close contact with existing and new sellers to strengthen relationships and maximize their engagement and sales performance on the platform.
Lead contract review and negotiations with both new and existing sellers to optimize terms that support growth and long‑term collaboration.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Implement segmentation & targeting process and ensure targeting effectiveness for sales force.
Implement, monitor and develop sales capability measurement tools. Track and share the result with leadership team and help them identify areas for capability improvement.
Develop a sales force sizing that makes the best use of available human and OPEX resources, including sizing, allocation and deployment of the sales force.
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Act as the official liason with the local regulatory body and NPRA to ensure all regulatory licences are maintained and renewed timely .
Control and monitor all transactions ( Inbound & Outbound ) of all controlled drugs such as PD , DD & PSE to ensure full compliance to Poison Act & Regulations .
Lead Operations Team in pharmaceutical waste destructions and product recall processes to ensure compliance to regulatory requirements .
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Implement, monitor and continuously improve sales capability measurement tools and management reporting.
Review and update SFE training materials for work streams such as call planning, incentive planning and field sales reporting; deliver live training as needed.
To promote and adhere to Zuellig Pharma’s core values when carrying out day-to-day responsibilities and interactions.
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Check, analyse, reconcile and perform clearing of all AP, AR, and inventory clearing accounts.
Monitor client’s account details for non-payment, delayed payment, billing disputes and other irregularities.
Verify, resolve, and feedback on any irregularities and queries regarding client’s billing issues by liaising with Client Key Account Management Team and other cross-functional departments.
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Continuously improve proposal models, forecasting methodologies and commercial finance processes.
Partner closely with the Head of SPBD and SPBD Managers throughout the proposal lifecycle.
Provide commercial financial work, support and advice for new business opportunities and contract renewals in both commercialization and distribution.
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Maintain up-to-date knowledge of products, competitors, diseases, and therapeutic processes to foster professional relationships and support clinical discussions.
Plan and manage weekly schedules with Sales Manager to optimize work execution, ensuring coverage, frequency, and delivery of customer-centric activities within budget.
Develop and implement account plans with internal teams to identify opportunities, address unmet customer and patient needs, and enhance account performance.
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Build strategic partnerships with key internal and external stakeholders
Build strong collaboration with cross functional team to ensure continuous and sustained brand competitive advantage
Monitor market conditions and analyse various relevant data, i.e sales, IQvia, customers’ offtake, retail audit, shopper research, to identify opportunities for market access, business development and innovative program
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...
Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
...
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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