Digital Tools & Systems Enablement: Master and leverage the company’s digital tools, proprietary portals (like eZCS), and apps to address client requests and resolve transactional inquiries.
Multi-market sourcing: Work with the market SMEs and the Sourcing Manager to develop and implement sourcing strategies across markets, taking into account availability, regulatory requirements, commercial considerations and supply risks.
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Ensure that all appropriate information obtained during patient interactions are entered and saved in the Patient Care Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
Drive win-win collaborations and engagements with key clients across markets. Ensure completeness and accuracy of CRM at both regional and market levels.
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Event planning and coordination, that includes, where applicable, facilitate and manage RFQs, RDAs, material due diligence process management, identifying vendors to solicit quotations (as per procurement SOP) and vendor creation / management; logistic arrangements for meetings (hotels, flight, transportation, meals, etc.; prepare agreements and documents related to events e.g., consultancy agreements, HCO agreements etc;. Events includes both internal and external events for internal Commercialization team and/or external (HCOs, PO, societies)
Event planning and coordination, that includes, where applicable, facilitate and manage RFQs, RDAs, material due diligence process management, identifying vendors to solicit quotations (as per procurement SOP) and vendor creation / management; logistic arrangements for meetings (hotels, flight, transportation, meals, etc.; prepare agreements and documents related to events e.g., consultancy agreements, HCO agreements etc;. Events includes both internal and external events for internal Commercialization team and/or external (HCOs, PO, societies)
Set the regional trade spend allocation framework and ROI logic with Distribution leadership and govern how markets apply it. Set the standards for trade promotion investment-mix review using BI's ROI reporting, and the methodology for distribution network design analysis. The Distribution business owns the investment and network decisions.
Vendor Management: Act as the primary point of contact for vendor inquiries, providing clear, professional, and timely communication regarding payment statuses.
Ensure that all appropriate information obtained during patient interactions are entered and saved in the Patient Care Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.