Evaluation Data Management - Manage the process of survey data collection and curate survey questions based on NYC key indicator outcomes. Guide team members in effective data collection and analysis practices.
Service Design and Customer Experience (CX) Strategy — Apply service design methodologies to map youth journeys, identify pain points, and design seamless end-to-end service experiences. Propose CX strategies for NYC's re-engagement capability, focusing on personalised and effective youth engagement across different life stages.
Stakeholder Management and Team Development — Lead engagement with the business units and stakeholders, including MCCY IT Division (ITD), manage and mentor junior team members, and present strategic updates to senior management and the Steering Committee.