Assist in department related documents when needed
Candidate must possess at least Diploma/ Degree in Retail Management/ Logistics Management/ Supply Chain Management/Business Administration or equivalent.
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Rejects:- Reclassification of current storage items to reject status according to client instructions. Ensure appropriate storage of rejected items pending client instructions in line with site SOP’s.
Destruction:- Perform consolidation of returns and rejects. Ensure correct documentation in place to release items to waste disposal company. Arrange for the destruction of materials with approved waste disposal company on receipt of client instructions in line with site SOP’s.
Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
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Rejects:- Reclassification of current storage items to reject status according to client instructions. Ensure appropriate storage of rejected items pending client instructions in line with site SOP’s.
Destruction:- Perform consolidation of returns and rejects. Ensure correct documentation in place to release items to waste disposal company. Arrange for the destruction of materials with approved waste disposal company on receipt of client instructions in line with site SOP’s.