Manage and nurture existing customer relationships to ensure satisfaction, repeat business, and identify opportunities for upselling and cross-selling.
Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
==>Order Fulfillment & Cash Collection: Deliver products directly from the vehicle, issue receipts, collect payments (cash, cheques, or digital transfers), and balance daily sales collections.
Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.