• Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
• Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
• Collection Monitoring: Follow up on payment milestones, as commission payouts are tied to full collection (Deposit, 70% pre-installation, and 30% post-completion).
Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Collaborate for Growth (Marketing & Operations): Partner closely with our Marketing team to optimize high-quality B2C lead generation and referral systems. Coordinate seamlessly with our project installation and O&M teams to ensure maximum delivery confidence and smooth installations for our customers.
Ensure Customer Journey Excellence: Champion market-leading responsiveness and optimize the discovery process to deliver high Net Promoter Scores (NPS) and seamless handovers to our engineering teams.
Market Intelligence: Provide Management with timely, front-line market feedback and proactive solution proposals regarding local pricing effectiveness and sales promotions.
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Performance & Accountability: Implement visible scoreboards and conduct regular performance check-ins to monitor and improve key metrics such as NOC per Consultant and conversion rates.
Cross-Functional Alignment: Collaborate with Marketing on lead quality and referral systems, and with Project/O&M teams to ensure delivery confidence during the sales process.
Engineering background (or equivalent technical experience) is highly preferred.
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