Assist the operation of E-commerce platform. Assist in creating and updating product listings on e-commerce platforms. Ensure product information, images and pricing are accurate and up to date.
Content creation: collaborate with marketing team to create engaging product descriptions, online marketing content.
Data analysis: Assist in collecting and analysing e-commerce performance data.
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Communication Hub: Serve as a reliable internal liaison between the Sales Director and the implementation, technical, and marketing departments for smooth operational workflow.
Reporting: Maintain accurate data entries in our tracking systems and assist the Director in generating sales forecasts and weekly performance reports.
Oversee supplier payments by ensuring timely verification of invoices and accurate processing of payments.
Monitor accounts receivable, follow up on outstanding collections, and prepare correspondence relating to debt recovery.
Process and review monthly material deductions and customer back charges, ensuring they are properly verified and recorded in the accounting system.
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Oversee supplier payments by ensuring timely verification of invoices and accurate processing of payments.
Monitor accounts receivable, follow up on outstanding collections, and prepare correspondence relating to debt recovery.
Process and review monthly material deductions and customer back charges, ensuring they are properly verified and recorded in the accounting system.
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Communication Hub: Serve as a reliable internal liaison between the Sales Director and the implementation, technical, and marketing departments for smooth operational workflow.
Reporting: Maintain accurate data entries in our tracking systems and assist the Director in generating sales forecasts and weekly performance reports.
Copywriting & Content Creation: Support the preparation, setup, and optimization of content across various channels, including push notifications, EDMs, user journeys, social media, campaign landing pages, and educational articles
Data Analysis & Reporting: Support the team with assigned data analysis tasks. Prepare monthly marketing trend reports and weekly reports tracking the cost-effectiveness and efficiency of external collaborations
Budgeting & Invoicing: Manage the financial side of partnerships. Process vendor invoices and drawdowns, track monthly spend, and strictly monitor assigned budgets to prevent overspend
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Monitor Field Technicians’ work schedules, job progress, attendance, and service completion status to ensure operational efficiency and service quality.
Ensure Fresh Calls are attended within the stipulated response times:
Calls received before 12:00 PM to be attended on the same working day.
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Coordinate and facilitate the loan settlement process to help our clients complete their transactions smoothly and with confidence.
Perform routine internal audits on operational files and documents, ensuring all records remain compliant with company standards.
Run post-sales outreach initiatives including follow-up communications, festive wishes, and periodic newsletters, allowing us to keep our brand top of mind.
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Manage and maintain consistent brand identity and messaging across all platforms, collaborating with business development and creative teams.
Manage digital marketing activities, including social media, social ads, e-commerce ads, SEO/SEM, content marketing, and online advertising, with a focus on continuous performance improvement.
Manage e-commerce platforms to maximize online sales and brand presence.
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