To plan and recommend pro-active maintenance systems by way of repairs, replacement to optimize the utilization of equipments and machineries to the Company.
To train, develop, coach and motivate the subordinate staff to perform according to set standards to enhance the productivity of the team.
To ensure the safety and environmental issues of the Company are in compliance with the Statutory regulations.
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Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
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Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Document, track and escalate issues as appropriate, using quality tools or similar techniques.
Troubleshoot products during NPI/NPD as well as Mass Production and work with cross functional teams to close issues to drive towards root cause identification and resolution.
Analyzed and recommend improvements to all production process and methods to facilitate quality improvement regarding to testing.
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