Computer hardware troubleshooting
IT equipment and inventory management
Remote technical support
Good communication skills
Time management
Ability to work independently
Teamwork
Computer hardware troubleshooting
IT equipment and inventory management
Remote technical support
Good communication skills
Time management
Ability to work independently
Teamwork
Coordinate with external IT vendors for technical support, equipment repairs, maintenance, quotations, and service-related matters, while maintaining accurate IT asset records;
Maintain IT documentation and support system upgrades, improvement projects, and the resolution of critical IT incidents as required by Management.
Diploma or Degree in Information Technology, Computer Science, or a related field.
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Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS
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To clean machine interior and exterior, small spaces, working at height, working at tight spaces and environment in according to food safety and quality requirement.
To optimize resource, quality and productivity according to specification and plan for activities required for operation.
Practice GMP and food safety and always keep work environment safe and clean
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Requirements:Fresh graduates are welcome to applyBasic knowledge of customer serviceWilling and able to work in shiftsMinimum qualification of SPM or DiplomaFluent in English (spoken and written)Basic IT knowledgeAble to work under pressurePossess a good track record
Key Responsibilities:Responding to customer inquiries via phone and email in a timely and professional manner.Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.Providing training to customers as needed to ensure that they can effectively use our online booking tool.Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
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