Serve as a primary point of contact for customer inquiries, providing excellent customer service and resolving issues related to orders, products, and deliveries.
Quality Assurance & Testing: Execute user acceptance testing (UAT) for new automations and integrations, document test cases, verify edge-case handling, and monitor post-deployment error rates to ensure production stability.
Requirements Gathering and DocumentationGather new requirements from clients and partners, clarify details, and document them clearly for the development team using tools such as JIRA.
Quality Assurance & Testing: Execute user acceptance testing (UAT) for new automations and integrations, document test cases, verify edge-case handling, and monitor post-deployment error rates to ensure production stability.
Ensure all machinery and equipment are operated safely and maintained according to established procedures, coordinating with maintenance teams for timely repairs.