Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.
Supports the Incident Manager and the Problem Manager by controlling incidents, problems and ongoing changes. Organizes meetings with the different application third-party contractors, establishes the reports and follows up on the action plans.
Project team structure and RACI per initiative; resource commitments agreed with resource owners; engagement plan, and decision log; onboarding and direction setting for vendor resources