Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
Create mapping / translation incl. inline documentation in SEEBURGER Mapping Designer for any kind of data format (e.g. ANSI.X12, EDIFACT, CSV, IDoc, XML, JSON, Inhouse, AVRO, SQL).
Research and benchmark new developments in the IT industry and propose improvements to business processes to save costs and drive for better efficiency and productivity.
Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.