. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.
What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies
Procurement & Material Coordination: Support the sourcing and coordination of approved materials, finishes, and equipment. Maintain organized records of vendor details, specifications, and delivery schedules to ensure timely and compliant procurement.