- Clementi West Region (Singapore) Singapore
KOOMI OS PTE. LTD. Hiring! Full Time Support Engineer in West Region (Singapore), Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
Company Overview
Koomi is a leading Singapore enterprise F&B tech company providing integrated POS, digital payments, and omnichannel solutions to top restaurant and hospitality brands. Supporting 1,500+ outlets, Koomi drives operational efficiency and customer experience through technology.
Job Summary
Join Koomi’s technical support team to provide hands-on assistance with POS systems, troubleshoot technical issues, support merchant onboarding, and help improve service delivery for enterprise F&B clients.
Responsibilities
Provide technical support to merchants using Koomi’s POS systems, software, and hardware to ensure smooth operations
Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime
Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients
Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption
Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability
Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction
Escalate complex technical issues to specialized technical or product teams for expert handling
Coordinate with internal teams to enhance service delivery and improve customer experience
Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence
Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable
Required competencies and certifications
ITE (NITEC/Higher NITEC) or Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields
Basic understanding of computer hardware, software, operating systems, and networking fundamentals
Good communication and interpersonal skills to effectively support and guide merchants
Customer-oriented mindset with a passion for problem-solving and helping others
Ability to work independently and collaboratively in a fast-paced environment
Willingness and ability to provide onsite support at merchant locations when required
Preferred competencies and qualifications
Familiarity with POS systems, SQL, HTML, PHP, or basic programming knowledge is an advantage but not required
Other Information
Why Join Koomi?
Gain hands-on experience in IT support, enterprise software, and business technology solutions
Work with established F&B brands and support their daily operations
Exposure to POS technology, digital payments, fintech, and integrated merchant solutions
Receive practical training and guidance from experienced technical and operations teams
Opportunities for career growth into senior technical support, implementation, product operations, or other tech roles
Join a growing group as part of Koomi and the wider Finyx Platforms ecosystem
Join Our Team If you are passionate about technology, enjoy solving problems, and want to build a career in IT, apply now to start your technology career with Koomi and Finyx Platforms!
Koomi is a leading Singapore enterprise F&B tech company providing integrated POS, digital payments, and omnichannel solutions to top restaurant and hospitality brands. Supporting 1,500+ outlets, Koomi drives operational efficiency and customer experience through technology.
Job Summary
Join Koomi’s technical support team to provide hands-on assistance with POS systems, troubleshoot technical issues, support merchant onboarding, and help improve service delivery for enterprise F&B clients.
Responsibilities
Provide technical support to merchants using Koomi’s POS systems, software, and hardware to ensure smooth operations
Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime
Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients
Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption
Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability
Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction
Escalate complex technical issues to specialized technical or product teams for expert handling
Coordinate with internal teams to enhance service delivery and improve customer experience
Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence
Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable
Required competencies and certifications
ITE (NITEC/Higher NITEC) or Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields
Basic understanding of computer hardware, software, operating systems, and networking fundamentals
Good communication and interpersonal skills to effectively support and guide merchants
Customer-oriented mindset with a passion for problem-solving and helping others
Ability to work independently and collaboratively in a fast-paced environment
Willingness and ability to provide onsite support at merchant locations when required
Preferred competencies and qualifications
Familiarity with POS systems, SQL, HTML, PHP, or basic programming knowledge is an advantage but not required
Other Information
Why Join Koomi?
Gain hands-on experience in IT support, enterprise software, and business technology solutions
Work with established F&B brands and support their daily operations
Exposure to POS technology, digital payments, fintech, and integrated merchant solutions
Receive practical training and guidance from experienced technical and operations teams
Opportunities for career growth into senior technical support, implementation, product operations, or other tech roles
Join a growing group as part of Koomi and the wider Finyx Platforms ecosystem
Join Our Team If you are passionate about technology, enjoy solving problems, and want to build a career in IT, apply now to start your technology career with Koomi and Finyx Platforms!
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