Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Good communication and interpersonal skills
enabling you to build strong client relationships. Strong follow-up and coordination abilities
ensuring tasks are completed efficiently. Basic knowledge of the tender process is an added advantage
but we're committed to providing the necessary training.
Work Ethic: Ability to work independently and meet deadlines
demonstrating your commitment to delivering results.