Facilitates IT Procurement Team to purchase/receive hardware and software.
Support offsite events such as planning, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labour and incidental travel expenses shall be funded by HCL (e.g. meals, travel, and lodging) in accordance with the Agreement.
BS / BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
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Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.
Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.
2+ years of field experience or higher education in a technical or relevant professional field of study.
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Coordinate and manage relationships with vendors and support staff for issue resolution.
Administer and manage user account provisioning.
Diagnose and resolve issues through user interaction, including problem identification, log analysis, research, isolation, resolution, and follow-up.
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Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s.
Managed/Maintained End-user Devices with a total of 10M assets.