Act as the customers interface for customer orders (including RFPs), project management, related escalations, service downgrades/terminations as well as customer audit requests.
Liaise with customers and work closely with service delivery teams to share schedules, updates, reports and Customer Acceptance Form.
Ensure team members prepare and compile Method of Procedure (MoPs) for emergency and preventive maintenance activities, and review service-related client notifications.
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You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.
Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
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