Manage the triple constraints—scope, schedule, and cost—while maintaining a primary focus on quality and building strong customer relationships
Manage scope creep, change management, anticipate risk and maintain up to date risk register, plan and execute risk mitigation plans
Host monthly governance call with the senior management and provide a high-level of visibility on the project KPI’s including resource plan, schedule progress, cost to complete, risk etc
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
Work location: Subang and will be stationed at Sepang in 2027.
Help establish partnerships with cross-functional technology and design teams to integrate technology, operations, and solution requirements into solution strategies.
Create technical solutions, collaborate with Microsoft/ Solution Principle/ Partner to understand potential changes and user behaviors on relevant products, and coordinate with solutions partners for comprehensive solution delivery and support.
Develop a deep understanding of product functionality and technology, proactively explore new Microsoft technologies and third-party components for innovative service offerings, compare and recommend advantageous solutions to clients, and pursue certification for the assigned learning/technology track.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Design and maintain smooth data flows and integrations (e.g. Fluent Forms -> Google Sheets) for analytics and communication.
Ensure accurate and efficient data management (recording, processing, storage, archiving, and retrieval).
Proactively guard systems with cybersecurity policies and data-handling practices and tools (AIOWS, Wordfence, HTACCESS) to comply with all privacy standards.
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