Manage recruitment across a wide range of IT and technology positions, adapting sourcing and hiring strategies based on business and client requirements.
Analyse technical JDs and translate requirements into clear sourcing and candidate-screening criteria.
Conduct comprehensive candidate screening covering technical experience, career motivation, salary expectations, availability and overall role fit.
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Gather customer feedback and follow established escalation procedures for unresolved issues, bugs, and product enhancements.
Develop and maintain support documentation, knowledge base articles, and recommend improvements to product reliability, usability, and customer experience.
Work closely with development and customer success teams to investigate issues, validate solutions, and support customer needs.
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Role Overview: They lead end-to-end technical delivery, ensure engineering integrity at scale, and actively manage delivery and technical risk while guiding teams through complex build challenges, operating as a hands-on technical leader with strong customer and stakeholder influence Key Responsibilities: • Delivery & Transformation: Owns end-to-end technical delivery of complex B2B commerce and customer portal transformation programme — from detailed design through build, migration, cutover, and hypercare. Manages delivery risk, sequencing, and dependencies across squads. • Data: Engineers data-intensive solutions and integration flows across enterprise systems. Builds secure, governed, and interoperable data pipelines with strong quality, lineage, and observability. Mandatory Skills: Deep expertise in designing, building, and operating highly available, scalable, and resilient distributed systems. Deep understanding of B2B-specific commerce capabilities, Strong hands-on experience with infrastructure automation, and modern CI/CD pipelines on AWS/Azure Clouds, Demonstrated ability to embed observability, operational readiness, and lifecycle ownership into engineering delivery. Experience delivering solutions spanning custom build, configured platforms, and third party integrations at scale, Extensive knowledge of application performance monitoring and management tools. Experience:5-8+ years of experience in enterprise technology, security, and operations in large-scale global environments with 3+ years in a technical leadership role. 6+ years of experience in B2B order to cash customer portal transformations Key Deliverables: Detailed technical solution designs aligned to Enterprise and Solution Architecture, Front-end, backend, database and integration solution delivery, API, data model and application component specifications, CI/CD pipelines, deployment automation and environment management, Technical governance, code quality and architecture compliance artefacts, SIT, UAT, performance and production release support, Operational readiness deliverables including monitoring, runbooks, support documentation and handover, Technical leadership and coordination of Front-End, BFF, Database and DevOps engineering teams.
Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard
Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers
Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account
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You will independently lead investigations of complex incidents, reconstruct sequences of events, determine root causes, and prepare high‑quality incident reports.
You will conduct on-site inspections, measurements, and commissioning activities when required.
You will present your findings, conclusions, and recommendations professionally to customers and internal stakeholders.
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