Working Language: Given our diverse client base and corporate environment, this is a bilingual role. Professional fluency in both English and Mandarin is strictly required to facilitate technical communication between international teams and local clients.
Installation & Commissioning: Execute and supervise on-site assembly, SF6 gas filling/testing, primary equipment alignment, secondary wiring checks, and high-voltage testing of GIS and substation equipment according to Standard Operating Procedures (SOP).
Technical Support & Troubleshooting: Act as the primary Tier-1 technical anchor on project sites. Diagnose complex electrical/mechanical faults, perform root-cause analysis on both primary switchgear and secondary control/protection systems, and implement robust technical solutions.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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Carry out equipment installation, commissioning, decommissioning, and troubleshooting at customer job sites.
Perform electrical wiring, repairs, and troubleshooting on rental fleet equipment.
Report and investigate all instances of service failure or non-conformance, recommend preventative actions, and initiate remedial action with managerial approval.
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Based in Selangor, Malaysia, this role supports operations across multiple legal entities within the Sonepar South East Asia region. While primarily responsible for designated site operations, the End User Support Engineer also provides cross-site support within the same country. This includes remote support and, where required, on-site assistance to other operating companies or locations to ensure continuity and consistency of workplace IT services.
The role operates within a regional IT environment, collaborating with shared services and regional technology teams to support standardised workplace solutions.
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Compile and review the latest product trends, ingredients, and development processes to continuously identify opportunities for product improvement and innovation
Deliver technical training to the sales team to strengthen their product knowledge and technical capabilities, enabling more effective and confident customer engagement
Ensure laboratory equipment is well maintained and safety protocols are strictly upheld, so that all product designs meet applicable safety and regulatory requirements
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