Represent B&R at exhibitions, seminars, and product demos to strengthen brand presence, maintain up-to-date Salesforce entries, track after-sales support and maintenance activities, and proactively gather customer references to fuel continued growth.
Degree in Electrical/Mechanical/Mechatronic Engineering or equivalent
Has 3-5 years progressive customer service or direct marketing experience preferably in electrical /automation industry
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Minimum 3-4 years’ experience in machinery installation or maintenance preferred with Diploma/Certificate in Electrical/Engineering, Wireman (PW4), Chargeman (AO), or equivalent.
Experience in Electrical Control Panel, Instrumentation & HVAC System
Diagnose and identify electrical and electronic faults using appropriate testing equipment and diagnostic tools on servers, GPUs and key hardware components
Perform repairs and replacements of faulty components, circuit boards, and electronic modules
Conduct thorough testing and quality assurance checks on repaired equipment to ensure functionality and safety compliance
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Document the business logic and write test cases with known inputs and correct outputs, so the numbers can be verified after the production build.
Build one working proof of concept: model a single module (likely the cap table) in a real database, load real data, and reproduce the current software's numbers exactly.
Work directly with the founder and the team, raise questions early, and make sensible calls where requirements aren't fully defined.
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