. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
Prepare technical documentation, troubleshoot application issues, and work closely with users, project teams, and vendors to ensure successful project delivery.
Delivery Handover & Account Care: Act as the client’s single point of escalation during delivery and after- sales, and close the loop on issues. Maintain client vendor registrations and requirements for regulated sectors.