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Key responsibilities include:
Provide 2nd line support across CDP core applications to agreed standards.
Engage, manage, and communicate with stakeholders effectively if issues affect their business areas.
Take ownership as subject matter expert in key areas of core CDP applications and platforms.
Undertake proactive system maintenance to ensure stability and quality throughout.
Work with Disclosure teams to ensure that the disclosure systems and processes launch and close on time and meet quality and customer service standards.
Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes across our service catalogue.
Support testing of CDP’s processes, applications and the interaction between different areas of the platform.
Develop knowledge management articles within the Application Support Team and other business teams.
Mentorship of junior members of the team.
Support the Senior Application Support Analyst with reporting and with other duties where necessary.
Work alongside Quality Assurance teams to analyse, design and execute testing of agreed changes based on support and direction from subject matter experts.
Contribute to internal documentation across the full-service catalogue, ensuring accuracy and processing of updates.
To carry out these responsibilities you will acquire deep knowledge of the applications and processes supported by the team, allowing you to guide and support others in the team.
Methods and tools - understand software development lifecycle and help implement business improvements to systems based on agreed methodology and approach.
The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs.
You will have the following skills and experience:
Bachelor’s degree or relevant coursework/education within IT
At least 2 years of relevant working experience
Very high attention to detail, with an analytical approach to problem solving.
Experience of managing stakeholder relationships with internal and/or external customers.
Demonstrable experience of excellent time management, organisational and prioritisation skills.
The ability to work under pressure to meet challenging deadlines.
A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards.
Excellent writing, verbal and presentation skills in English, including the ability to communicate technical terminology to a wide range of audiences
Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365
Business and organisational awareness and willingness to challenge and improve.
Analyze the requirements of Worldcoin’s users and Operators and derive hypotheses for improving the economic design of our products and market operations
Work closely with your key stakeholders across the Worldcoin organization (in particular Market Operations, Product, Legal, and Engineering) regarding the implementation of new mechanisms
Take full ownership of your projects, plan them, manage them, execute them, and independently drive them to success
...
Analyze the requirements of Worldcoin’s users and Operators and derive hypotheses for improving the economic design of our products and market operations
Work closely with your key stakeholders across the Worldcoin organization (in particular Market Operations, Product, Legal, and Engineering) regarding the implementation of new mechanisms
...