Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.